Infrastructure

• The degree of development and maturity level of the ICT Infrastructure
• The robustness of network and security management procedures and practices
• Availability of supportive hardware that aids the correct functionality of the main hardware (e.g. email gateway, or surf controller, printers, switches, etc.)
• Specification of the data storage mechanisms (types, locations…) and level of backup performed.
• The level of upgrading and updating process (applications and systems).
• The availability of the policies and procedures that govern the technology related functions (e – Policies).
• The availability of Information Security metrics.
• The availability of an IT audit plan

Processes

• The availability of the business collaboration tools.
• The availability of integrated functional workflow management system.
• The availability of the electronic services, offered both internally within the organization, and externally
• The service levels maintained.

People

• The caliber of IT staff Qualifications and certifications obtained by the staff.
• Effectiveness of the internal training and capacity building plan.