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Winners of the eGovernment Excellence Award 2025

With the attendance of His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior, Chairman of the Ministerial committee for Information and Communication Technology (MCICT), the winners of the eGovernment Excellence Award 2025 were awarded.

Public and Private Sector Awards

Best Project for Digital Transformation - Public Sector

Award nominees:

  • National Bureau for Revenue - Advanced Data Analytics project 
  • Electricity & Water Authority - Enterprise Asset Management Platform 
  • Ministry of Housing & Urban Planning - The Virtual Customer Service Centre 

Winner : National Bureau for Revenue

Project: Advanced Data Analytics project

Description

The winning initiative is a strategic project by the National Bureau for Revenue, designed to strengthen its analytical capabilities, enhance operational efficiency, and improve tax oversight. It provides advanced analytical tools that support precise, data-driven decision-making, along with an intelligent environment for processing tax data, predictive and proactive capabilities, and integrated analytical solutions. Together, these features position the Bureau as a leading model of innovation and digital transformation in revenue administration. 

The initiative leverages cutting-edge data science technologies, machine learning, and big data solutions to transform raw tax data into actionable insights. It integrates multiple data sources and applies advanced analytical models, built around three core pillars: enabling data-driven decisions through real-time insights for various departments; ensuring high-quality data management and accuracy; and implementing governance policies that protect data integrity, security, and compliance with the highest standards. 

These efforts directly enhance transparency, enable proactive compliance monitoring, and strengthen intelligent fraud detection. The initiative also addresses challenges related to data quality and workforce skill gaps through process automation and comprehensive capacity-building programs. 

Best Project for Digital Transformation - Private Sector

Award nominees:

  • Al Salam Bank – ONE Marketplace App 
  • Bahrain Institute of Banking & Finance (BIBF) - 360 Project 
  • stc Bahrain's Zero Touch Onboarding 

Winner : Al Salam Bank

Project: ONE Marketplace App

Description

The winning initiative is a smart and comprehensive platform designed to meet the needs of the digital generation by offering a fully integrated digital financial marketplace. The application provides a wide range of financial services, including budgeting tools, personal financing, credit cards, and investment options, all fully compliant with Sharia principles and without requiring users to change their primary banking institution. 

The platform delivers a seamless and personalized digital experience focused on simplifying daily financial tasks, reducing operational costs, and expanding digital accessibility. This directly supports Bahrain’s national objectives for open banking. 

By combining technological innovation, financial integration, and an exceptional user experience, the platform is strengthened through strategic partnerships with advanced service providers. These collaborations enable a secure and flexible cloud infrastructure and enhance connectivity between financial institutions through access to open data. This empowers users to manage their finances intelligently and effectively, helping them make informed financial decisions. 

Each user receives a personalized, intelligent experience that includes tailored financial recommendations and a smooth onboarding process. The platform offers a fully digital journey from start to finish, reducing the need for in-person interaction while promoting financial inclusion and digital transformation. Early performance results show a clear impact in accelerating loan approvals, reducing processing times, and increasing customer engagement, demonstrating the platform’s strength in innovation and operational efficiency. 

Best Integrated eServices Award - Public Sector

Award nominees:

  • Ministry of Housing and Urban Planning - Integrated eServices for MoHUP 
  • Ministry of Interior - First Responder (MDT App) 
  • Labour Market Regulatory Authority - Service Agreements System 


Winner : Ministry of Housing and Urban Planning

Project: Integrated eServices for MoHUP

Description

This initiative represents a groundbreaking approach to driving digital transformation in the housing sector. It provides integrated services that offer citizens a smooth and efficient experience while reducing the need for paper documentation. By connecting digitally with eleven public and private sector organizations, the system enables citizens to access the information they need directly, eliminating the need to repeatedly submit documents during transactions. This demonstrates the Ministry’s commitment to enhancing service quality and speeding up decision-making. 

These integrated services have streamlined processes, cutting processing times by up to 60%, improving operational efficiency, and minimizing manual effort. They also ensure data accuracy by tapping into national systems for identity, income, and property information, all while adhering to the highest standards of cybersecurity and privacy. Additionally, the initiative promotes environmental sustainability by providing fully paperless digital services. 

Best Integrated eServices Award - Private Sector

Award nominees:

  • Bahrain Airport Services – (Munawala) Ground Handling Service Management System 
  • Gulf University - Student Portal 
  • Kalaam Telecom - Kalaam Eportal Platform (Klik) 

Winner : Bahrain Airport Services

Project: (Munawala) Ground Handling Service Management System

Description

The initiative is an integrated digital system that connects airlines, regulatory bodies, and internal departments, enhancing operational efficiency and automating key processes such as resource allocation and baggage and cargo tracking. Powered by the real-time Munawala system, the project delivers a seamless and efficient experience for passengers arriving in the Kingdom of Bahrain by reducing delivery times and improving overall operational performance. 

The initiative represents a major digital transformation and a clear innovation in ground operations. It strengthens collaboration among all stakeholders and achieves direct results by accelerating processes, increasing operational efficiency, and reducing environmental impact. The system also supports Bahrain Economic Vision 2030 by advancing a sustainable digital economy and reducing reliance on paper. It reflects the company’s commitment to operational excellence and its ability to compete regionally as a leader in aviation technology and digital services. 

This initiative demonstrates exceptional innovation and effective change management, achieving measurable outcomes that enhance service quality for passengers. Munawala has become a leading model for digital transformation in the airport sector and a benchmark for integrating technology with operational processes in a highly efficient and sustainable way. 

Best Work Environment for Digital Innovation Award - Public Sector

Award nominees:

  • University of Bahrain - UOB Digital Innovation Ecosystem 
  • Education & Training Quality Authority (BQA) - BQA’s Innovation Journey 

Winner : University of Bahrain

Project: UOB’s Digital Innovation Ecosystem

Description

This initiative serves as a pioneering model for advancing digital transformation across the Kingdom. It has helped build a strategic, integrated ecosystem that encourages innovation and strengthens Bahrain’s position both nationally and internationally. The initiative is anchored by two main platforms that provide a comprehensive and flexible infrastructure. 

The first is the UOB Cloud Innovation Center (UOB-CIC), which supports the development of public-sector innovations and rapid prototyping through cloud technologies. It gives students and researchers the opportunity to tackle real-world challenges submitted by government entities from across the Kingdom. 

The second is the BENEFIT Artificial Intelligence and High-Performance Computing Laboratory (HPC Lab), established through a national partnership with BENEFIT to accelerate applied AI research and translate it into practical solutions. The lab drives innovation through national events and rigorous academic supervision of projects. 

Together, these platforms create an enabling environment for innovators by giving them access to the tools and resources needed to develop their ideas and turn them into real-world applications. The ecosystem offers advanced cloud infrastructure, high technical capabilities, and collaboration opportunities with various government bodies and international institutions, supporting knowledge exchange and fostering a fully integrated innovation community. 

With its specialized academic oversight and strong partnerships, the initiative strengthens the University of Bahrain’s role as a national and international center of excellence and innovation, while advancing the Kingdom’s digital transformation and knowledge economy goals. 

Best Work Environment for Digital Innovation Award - Private Sector

Winner : The BENEFIT Company

Project: The BENEFIT Company Work Environment

Description

The work environment at BENEFIT is dynamic and inclusive, designed to encourage innovation and support the creation of new ideas. The company promotes a culture of collaboration, continuous improvement, and employee empowerment by encouraging creative thinking and challenging traditional approaches. It also provides the resources needed to develop and implement new solutions, including funding, research tools, mentoring, and opportunities for skill development. 

To strengthen innovation even further, the company established a dedicated innovation committee and an innovation zone that facilitates idea exchange across all levels of the organization, including senior leadership. This approach enhances transparency, inclusivity, and shared ownership of initiatives, and has contributed to the launch of several practical services such as the parking service, digital gifting, and the multi-sender function. These services have improved the user experience and introduced efficient, creative solutions that meet customer needs. 

BENEFIT’s innovation model is built on three integrated elements: people, processes, and platforms. Employees receive targeted training to strengthen strategic thinking, innovation practices, and digital transformation skills. Structured frameworks and pilot programs help turn ideas into practical solutions with real impact. Internal governance and processes are designed to be flexible and efficient, enabling smooth approvals, project funding, and rapid scaling of successful initiatives. Innovation is further supported through internal and external competitions and partnerships with universities and institutes. 

Best Website Award - Public Sector

Award nominees:

  • Ministry of Youth Affairs Website 
  • Education & Training Quality Authority Website 
  • Ministry of Municipalities Affairs and Agriculture Website 

Winner : Ministry of Youth Affairs

Project: Ministry of Youth Affairs Website

Description

The Ministry of Youth Affairs’ digital platform is an excellent example of modern government eServices. It is designed to empower young people and support youth centers and organizations by bringing together initiatives, events, news, and success stories. The platform features several interactive services, including a youth achievements dashboard that highlights national accomplishments. The Almustashar service allows young people to engage with government entities and contribute ideas to address challenges, and the Gold Meter Service, which provides a personalized profile helps users accurately track their development and achievements. 

These features, combined with user-friendly navigation, seamless access to information, and a modern, cohesive design, set the platform apart. It reflects a strong commitment to supporting the aspirations of youth and providing digital government services tailored to young people, in line with the Kingdom’s vision for youth empowerment and accessible, interactive services. 

Best Website Award - Private Sector

Award nominees:

  • Gulf University Website 
  • Ebrahim K. Kanoo BSC - Lexus Website  
  • National Bank of Bahrain Website 

Winner : Gulf University

Project: Gulf University Website

Description

The winning initiative is an integrated digital platform that reflects the identity of Gulf University and embodies its vision for digital transformation. It serves as the primary gateway connecting users to cloud systems and eServices, offering comprehensive information on academic programs, colleges, departments, and administrative units, as well as student support services, news, events, library resources, and learning support materials. 

The website also functions as an advanced digital hub that provides access to more than 25 subdomains, including dedicated portals for international conferences, workshops, research exhibitions, alumni events, and community initiatives. This structure meets the needs of all university stakeholders, both internal and external. 

The site delivers fully bilingual content in Arabic and English and provides essential information about the institution and its academic accreditations. It includes digital HR management tools that allow users to track applications and update records with ease. The platform also integrates the intelligent chatbot Maryam and an advanced search bar to ensure a smooth and efficient user experience. 

With its professional design, strong digital integration, and intelligent user interaction, the website offers a comprehensive and effective experience for all Gulf University users, with continuous improvements to accessibility to meet the needs of all audiences. 

Best Utilization of Artificial Intelligence (AI) - Public Sector

Winner : Nasser Centre for Science and Technology

Project: AI Teacherless Classroom

Description

This initiative is a pioneering model in digital education, designed to transform traditional learning methods into personalized, independent, and high-quality digital experiences. The platform was developed to address modern educational challenges and serves K–12 students, vocational trainees, independent learners, and educational institutions seeking scalable and adaptable curricula. 

It provides an innovative learning environment powered by advanced AI tools and personalized learning pathways. Static textbook content is transformed into dynamic, interactive learning materials, enabling customized learning while reducing reliance on human intervention. Using technologies such as Large Language Models (LLMs), Natural Language Processing (NLP), and Optical Character Recognition (OCR), the platform can generate lessons, quizzes, flashcards, mind maps, presentations, and step-by-step solutions for mathematical problems. It also offers an integrated monitoring system with dedicated dashboards for students, teachers, and administrators, supported by real-time analytics to track progress. Additional features include role-based access management, data encryption, and compliance with international standards. 

The platform distinguishes itself through its ability to scale digital education across institutions, curricula, subjects, and languages. It includes innovative features such as automated textbook-to-resource conversion, a smart contextual assistant, and tools for ownership transfer and task scheduling to ensure operational continuity. Together, these capabilities create a comprehensive and efficient learning experience that fosters innovation and positions the platform as a global model in digital education. 

Best Utilization of Artificial Intelligence (AI) - Private Sector

Award nominees:

  • Aluminium Bahrain (Alba) - AI-Powered Safety Intelligence System for Predicting High-Risk Zones at ALBA 
  • Bahrain Islamic Bank (BisB) - AI-Powered ID&V Solution  
  • stc Bahrain - AI-driven transformation 

Winner : Aluminium Bahrain (Alba)

Project: AI-Powered Safety Intelligence System for Predicting High-Risk Zones at ALBA

Description

The winning initiative stands out for its use of artificial intelligence to analyze a large repository of historical safety data, including five years of incident records, many of which were stored in free-text or semi-structured formats. By processing this data with precision, the platform was able to identify the underlying causes of incidents, such as activity type, job roles, equipment used, and incident locations, through natural language processing techniques and large language models. 

The system combines big data with advanced analytics, enabling the detection of hidden patterns, accurate incident classification, and comprehensive risk profiling based on areas, costs, departments, equipment types, and job categories. It also provides the ability to predict future risks using time-series models that identify locations where risk levels are increasing. 

Key innovations include interactive heatmaps that update automatically with each new data entry, instant alerts, and comprehensive dashboards that display risk trends and severity levels, supported by practical recommendations for preventative action. These features enable management teams to make precise, data-driven decisions, helping reduce incidents and improve operational performance across the organization. 

Best Practice in eParticipation Award - Public Sector

Award nominees:

  • Ministry of Housing and Urban Planning - MoHUP eParticipation Practice
  • Ministry of Interior (General Directorate of Traffic) - Transforming Traffic Safety Through Digital Civic-Engagement Campaign through GDT’s online channels (Trafficbh) 
  • Ministry of Interior - The official Website for The Police Media Center
  • Government Hospitals - “Tammeni” Platform 

Winner : Ministry of Interior - General Directorate of Traffic

Project: Transforming Traffic Safety Through Digital Civic-Engagement Campaign through GDT’s online channels (Trafficbh)

Description

TrafficBH’s social media activities are an innovative and comprehensive model for strengthening community engagement and promoting road safety awareness across the Kingdom. It enables citizens to share their views and contribute to service improvement through surveys and interactive campaigns such as Your Opinion Matters, along with live sessions and Q&A events. Its impact is further enhanced through collaborations with local influencers, including drivers, doctors, and accident survivors who share their personal experiences, particularly with younger audiences. This approach has helped encourage meaningful community participation and direct, modern engagement with the public. 

The platform emphasizes real-time interaction across multiple channels and hosts virtual workshops that allow the community to take an active role in decision-making. It produces multilingual, accessible content tailored to all segments of society, including youth, senior citizens, persons with disabilities, and expatriates. It also makes effective use of ICT tools by integrating smart digital applications, data-driven analytics, and interactive participation models that ensure a direct connection between citizens and the relevant authorities while strengthening public trust. As a result, TrafficBH has become a leading example of digital innovation and community-focused public service. 

Best Practice in eParticipation Award - Private Sector

Award nominees:

  • KHK Sports - “BRAVE TV” The Ultimate MMA Streaming Experience  
  • Gulf University: Student Participation in the AI-Powered eSurvey 
  • Aluminium Bahrain (Alba): eParticipation for Internal Stakeholders 

Winner : KHK Sports

Project: “BRAVE TV” The Ultimate MMA Streaming Experience

Description

The BRAVE TV platform offers an innovative and fully integrated digital experience designed to enhance user engagement, gather feedback, and support community participation. It provides multiple channels such as in-app surveys and feedback forms, giving users ongoing opportunities to share their opinions about content, features, and the overall user experience. The platform also includes polls for upcoming matches, broad interaction tools, real-time analytics, and innovative interactive content. 

BRAVE TV delivers a comprehensive experience that strengthens community connection and participation, positioning it as a leading model for digital engagement. It integrates direct communication channels through email and dedicated support services and encourages active involvement through social media campaigns and live Q&A sessions held during events. The platform also highlights success stories, including fan predictions and interactive watch parties, while the digital analysis team regularly reviews feedback to prioritize feature and content development. 

The platform makes effective use of social networks to boost engagement through live polls, real-time conversations with participants, behind-the-scenes content, hashtag campaigns, and competitions that build fan loyalty and expand brand reach. Interactive surveys and voting tools allow users to influence platform elements such as top highlights, featured fighters, and preferred content, fostering a sense of ownership and encouraging community participation. 

All activities are managed by a dedicated team to ensure that community feedback is successfully integrated into platform development, with a strong emphasis on accessibility and inclusivity to meet the needs of all users, including youth, seniors, and persons with disabilities. BRAVE TV has emerged as a leading example of digital community engagement and intelligent interaction through technology, which played a key role in its distinction and selection as the award winner. 

Best Applications for Smart Devices Award - Private Sector

Award nominees:

  • stc Bahrain – My stc BH app 
  • Al Salam Bank – Al Salam Bank app 
  • Bede Bahrain – Bede Bahrain app 

Winner : stc Bahrain

Project: My stc BH app

Description

The winning application ensures full accessibility across iOS, Android, and Huawei app stores, offering users a seamless and consistent experience on all smart devices. The app serves as a comprehensive digital platform that brings together all telecommunications services in a single integrated interface. It allows customers to monitor data usage, view account details, manage subscriptions, and receive instant notifications, which enhances transparency and helps users make informed decisions without needing external assistance. 

The app also provides advanced interactive services such as AI-powered chatbots, live agent support, and feedback tools that help improve customer satisfaction and reduce waiting times. Self-service options include bill payments, balance top-ups and transfers, plan upgrades, and the activation of additional features, along with full support for eSIM services. 

A standout innovation is the app’s ability to automate SIM and eSIM activation by scanning a QR code, eliminating paperwork and branch visits. This positions the app as a leading model of digital transformation in the telecommunications sector. Its high level of digital integration and strong focus on self-service significantly enhanced the customer experience and boosted operational efficiency, playing a major role in earning it the award. 

The platform provides a fully digital journey, from initial account setup to round-the-clock daily service management, reflecting stc Bahrain’s commitment to delivering innovative solutions that support the digital economy and place the user at the center of the experience. 

Citizen Awards

Best Digital Initiative

Winner : Marwah Assim Lateef

Project: AI-based Cancer Prediction using RNA Genomic Sequencing

Description

The initiative is an advanced cancer prediction system built on artificial intelligence techniques using RNA gene expression data to accurately classify different cancer types. The system uses machine learning algorithms such as Random Forest, SVM, and neural networks within an integrated workflow that includes data processing, model training, and performance evaluation before being deployed as a practical tool for doctors and researchers. 

The model was tested using cross-validation on real datasets and includes a web interface that allows laboratory technicians to upload RNA files in CSV format and receive predictions along with visual performance reports, including a confusion matrix and ROC curve. 

The system focuses on three types of cancer (colon, lung, and breast) and is scalable to additional cancers and diseases. Its goal is to enhance early detection, support medical decision-making, and bridge the gap between genomic research and clinical practice through artificial intelligence, while ensuring data privacy and future accessibility for research and medical institutions in Bahrain. 

Winner : Husain Basem

Project: SolarMap Web Application

Description

The initiative aims to transform solar energy management in the Kingdom of Bahrain through an integrated digital platform powered by artificial intelligence, satellite data, and cloud computing. It supports the Kingdom’s sustainability and renewable energy goals by enabling precise estimation of solar panel capacity and costs, streamlining application and installation processes, and providing intelligent, real-time monitoring through an easy-to-use web portal. The system allows individuals, businesses, and decision-makers to make accurate, data-driven choices and contributes to the national transition toward clean energy in line with Bahrain Economic Vision 2030. 

The initiative also addresses long-standing challenges in the solar energy sector, which previously depended on manual surveys, paper-based processes, and fragmented data sources. By automating roof analysis, capacity estimation, and request tracking, the platform reduces human error and accelerates the shift toward renewable energy. 

Winner : Faris Ahmed Marhoon

Project: SentinelSecure - Vulnerability Assessment Tool

Description

This initiative provides a fast and fully digital method for assessing the security posture of web applications and server environments before launch. It ensures that both technical and non-technical stakeholders can access intelligent, AI-powered reports that categorize risks and provide actionable recommendations. The initiative addresses traditional cybersecurity challenges associated with using multiple tools and relying on complex manual processes by integrating these capabilities into a single unified platform that supports realistic, real-world testing methodologies, enabling comprehensive and efficient security evaluation. 

The initiative helps reduce human error and speeds up the detection of vulnerabilities, increasing confidence in launching digital projects without security gaps. SentinelSecure is built on a modular architecture developed in Go and integrates widely used security tools, enhanced by a powerful summarization layer using SecureBERT+. Results are displayed through an intuitive dashboard, allowing both technical teams and decision-makers to quickly understand risks and make informed security decisions.